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Distance Selling Regulations – having your car delivered through Giraffe Cars

Because you are having your vehicle delivered the terms and conditions of your sale change a little bit. To ensure you fully understand how this effects your purchase please carefully read the points below;

For reasons of fraud prevention we are only able to deliver to your home address and, prior to arranging delivery, will require your driver’s licence to be verified by the post office. We will not deliver the car to you if we have not received this. Find out how to verify your driver’s license here > https://www.postoffice.co.uk/identity/government-verify

Upon receipt of your vehicle it is imperative that you fully inspect its physical condition. Once you have signed to accept the vehicle we will, unfortunately, not accept liability for any damage which was not noted during your vehicles delivery.

You are entitled to a “cooling off period” in which you can change your mind about your purchase. This period begins from the day we deliver your vehicle to you and is valid for 7 days.

If you wish to return your vehicle then we must be notified in writing within this 7 day period. Upon receipt of your request we will contact you to acknowledge receipt and make arrangements for your order to be cancelled.

Your vehicle must be returned to us within 7 days of your cancelation. This 7 day period will begin from the day we acknowledge your refund request. 

Your refund will be made within 14 days of the vehicle being returned to us. This 14 day period will begin from the day we sign to accept return of the car to our premises.

Please note that the following terms and conditions apply

Delivery of your vehicle will take place at an agreed time and place. Should you, for any reason, be unable to accept this delivery then you will be liable for the cost of this delivery and any subsequent charges to return it. In the event of cancelation this amount would be deducted from your final refund amount.

You are liable for the vehicle from the point of accepting delivery. If you choose to cancel within your cooling off period then you remain liable for the vehicle until one of our selected delivery companies have signed to accept it from you. You will be liable, and charged, for any damage present which was not noted when you accepted delivery of the vehicle. Any cost will be deducted from your final refund amount.

To receive a full refund a maximum additional mileage of 100 miles from the recorded delivery mileage is allowed. If you cover any additional distance then an excess mileage charge of £1.00 per mile will be deducted from your final refund amount.

Any delivery cost charged to you as part of your order will be fully refunded. However you will be liable for any collection costs incurred and this amount will be deducted from your final refund.  Our delivery charge is subsidised as part of your purchase. Please note that, should you choose to cancel your order, collection of the vehicle will be charged at the full rate. We will fully inform you of any costs before arranging collection and will not make any arrangements without your prior consent.

You are able to make your own arrangements for return of the vehicle but, in doing so, accept full liability for the vehicle until it is returned to us. Any damage caused to the vehicle will be deducted from your final refund amount and, in the case of any insurance claim being raised, no refund will be made until payout from the relevant insurance company has been made to us.

No refund amount will be made until the vehicle has been inspected and signed for by a member of our team. If we intend to make any deductions from your final refund amount then you will be made aware of that amount prior to the refund.

These terms and conditions do not affect your statutory rights

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